Terms & Conditions
Last Updated: 01 December 2025
Welcome to Divya Furniture World (“we”, “our”, “us”). By accessing or purchasing from our website, store, or through our home demo service, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use
- By using our website or services, you confirm that all information you provide is accurate and genuine.
- We reserve the right to update, modify or change these terms at any time without prior notice.
2. Product Information
- Product images shown on the website or during demos may vary slightly in color, texture or finish due to lighting, screen settings or natural material differences.
- Measurements, colors and specifications must be confirmed before placing the final order.
- Custom furniture may have minor variations due to manual craftsmanship.
3. Orders & Payments
- Orders are processed only after advance payment or full payment (as discussed at the time of purchase).
- For custom-made or made-to-order products, advance payment is mandatory.
- Once production starts, the order cannot be cancelled or modified.
- We are not responsible for delays caused due to customer measure changes, design changes or incomplete information.
4. Pricing & Offers
- Prices may change without prior notice based on material cost, design complexity or market conditions.
- Offers, discounts and promotions are valid only during the mentioned period and cannot be combined unless specified.
5. Delivery & Installation
- Delivery timelines are estimated and may vary due to material availability, weather conditions, transport delays or other external factors.
- Customers must ensure that entry points, staircases and elevators are accessible for safe delivery.
- Installation will be completed by trained technicians at the scheduled time.
6. Warranty & Service
- Warranty (1–5 years depending on the product) covers manufacturing defects only.
- Warranty does not cover:
- Misuse or rough handling
- Water or moisture damage
- Damage during home shifting
- Normal wear and tear
- Service after warranty may be chargeable.
7. Return & Replacement
- Custom-made furniture orders are non-returnable.
- Ready-made items may be eligible for replacement only if damaged or defective on arrival.
- Damage must be reported within 24 hours of delivery.
- Replacement approval depends on inspection by our service team.
8. Home Demo & Consultation
- Home demo visits are free within our service locations.
- Repeated last-minute cancellations may require rescheduling based on availability.
- Booking a home demo does not reserve or hold any product without payment.
9. User Responsibilities
- Customers are responsible for verifying measurements, finishes, materials and design details before confirming the order.
- Incorrect information provided by the customer may lead to delays or fitting issues.
10. Intellectual Property
- All designs, images, content and branding used by Divya Furniture World are our intellectual property.
- Unauthorized reuse or reproduction is strictly prohibited.
11. Limitation of Liability
We are not liable for:
- Delays caused by external factors
- Damage caused by third-party transport arranged by the customer
- Fitting issues due to incorrect measurements given by the customer
- Any indirect, incidental or consequential damages related to product usage
12. Contact Information
Divya Furniture World
Near Vanavalamma Temple, Vissakoderu
Bhimavaram, West Godavari District
Andhra Pradesh – 534244
Phone: +91 90597 37539 / +91 9491937539
Email: divyafurnitureworld7539@gmail.com